General terms and conditions

  1. The information, software, products and services that are published, displayed or used on this website may include inaccuracies or typographical errors and planyourexhibition.com and its suppliers will not, therefore, be liable for any inaccuracies displayed on the website relating to, amongst other things, the following:
    • hotel photographs;
    • hotel property;
    • product descriptions; or
    • lists of hotel amenities displayed on the website.
  2. Hotel ratings displayed on this website are intended only as general guidelines. planyourexhibition.com does not, therefore, guarantee the accuracy of the ratings, which may change from time to time. Any reliance you place on such ratings is at your own entire risk
  3. planyourexhibition.com may make improvements and /or change the website at any time. planyourexhibition.com and its suppliers make no representation about the suitability of the information, software, products and services contained on this website for any purpose, and the inclusion or offering for sale of any products or services on this website does not constitute any endorsement or recommendation of such products or services by planyourexhibition.com or its suppliers. All such information, software, products and services are provided "as is" and without warranty of any kind. planyourexhibition.com and / or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products and service, including all implied warranties and conditions of sale, to the full extent permitted by law.
  4. planyourexhibition.com’ suppliers are independent contractors and not agents or employees of planyourexhibition.com. planyourexhibition.com is not liable for a supplier’s acts, errors, omissions, representations, warranties, breaches or negligence or for any losses, personal injuries, death, property damage, or other damages or expenses arising out any act or omission of a supplier.
  5. planyourexhibition.com and its suppliers have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure event (see clause 11. a) below) or other causes beyond their direct control.
  6. By offering hotels in international destinations for booking, planyourexhibition.com does not warrant that travel to such destinations is without risk. Accordingly, planyourexhibition.com will not be liable for any damages or losses that may be incurred by you as a result of you travelling to such destinations.

    You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions.

    planyourexhibition.com cannot be held liable for any loss incurred in the event of your failure to hold the necessary passports, visas and documentation for your journey. You are advised to check with the relevant embassies, consulates and/or visa departments from which you originate. It is your responsibility to obtain whatever travel documents are required.
  7. The tax charge on planyourexhibition.com’ hotel transactions is a recovery of all applicable transaction taxes (including but not limited to sales and use, occupancy, room tax and excise tax) that planyourexhibition.com pays its suppliers in connection with your travel arrangements. Taxability and the appropriate tax rate can vary greatly by location. planyourexhibition.com' actual tax cost paid to the supplier may vary from the tax recovery charge, depending upon the rates, taxability in effect at the time of the actual use of the hotel by a customer and planyourexhibition.com is under no obligation to account to you or refund you in this regard.
  8. Currency rates displayed on our website are not verified or guaranteed by planyourexhibition.com as being accurate and should be used as guidelines only. Rates are not updated every day and actual rates may vary.
  9. planyourexhibition.com charges your credit card, debit card or paypal account (as applicable) in euros and does not assume the cost of any exchange commission charged by your bank. For the avoidance of doubt, planyourexhibition.com will not refund any such commission to your credit card, debit card or paypal account.
  10. The information, software, products, and services published on this website may include inaccuracies or errors, including pricing errors. In particular, planyourexhibition.com and planyourexhibition.com affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel and other travel products and services displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, planyourexhibition.com expressly reserves the right to correct any pricing errors on our website on pending and/or confirmed reservations made under an incorrect price. In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty. It is the responsibility of the hotel chain and/or the individual property to ensure the accuracy of the photos displayed. planyourexhibition.com is not responsible for any inaccuracies in the photos.
  11. We reserve the right not to accept customers or bookings (or in exceptional cases to cancel confirmed ones) at our discretion and for whatever (legal) reason without the need to justify such refusal. Typical reasons for rejecting a customer or booking include, but are not limited to: Hotel request, breach of the Terms of Use, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by customer of misleading or erroneous information, credit card problems, inappropriate behavior, threats, insults, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), history, blacklisting by governments or international organizations (USA, EU, UN,…), etc. In case a booking is rejected or cancelled by planyourexhibition.com and a payment has already been made, you will receive a refund of the total booking value. We also reserve the right to bar (“blacklist”) users from the Site, on a permanent or temporary basis, at our discretion. Any such blacklisted user must not attempt to use the Site under any other name or through any other user.In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price) which a reasonable person would not consider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is in planyourexhibition.com’s sole discretion.